Clear and comprehensive answers to frequently asked questions!

Browse our FAQ and discover our answers with a single click!


Frequently Asked Questions

How do you clean quartz slabs?

Cleaning quartz slabs is easy, fast and above all, inexpensive.

Quartz tops do not absorb stains, however, they should be removed within 16 hours from their appearance.

For specific details on cleaning each finish, please refer to this document.

What substances should not be used in contact with Stone quartz?

The substances that should not be used for cleaning Stone quartz comprise hydrofluoric acid, dichloromethane, NaOH-caustic soda, paint strippers, water repellents, sealants, polishes, waxes and alkaline cleaning products with a pH greater than 10.

It is advisable to avoid aggressive, chlorine-based degreasing products.

What should I do every day to keep my surfaces in perfect condition at all times?

To keep tops clean and flawless, just use a sponge and a non-alkaline degreasing cleaner.

Using alcohol is not recommended as it is not particularly effective.

How do you clean a quartz kitchen top?

A Stone Italiana quartz kitchen top is very easy to clean!

For everyday cleaning, you just have to moisten the surface uniformly with a neutral detergent, wipe with a soft sponge, rinse, and remove excess water using a dry cloth.

For thorough cleaning and further details, we suggest reading the Cleaning and Maintenance manual that can be downloaded from the Download area.

If my surface is chipped, can it be repaired?

Stone Italiana quartz is a very tough material: however, particularly violent accidental blows can cause chips, which can easily be repaired using photo-curable pastes or resins.

If possible, to achieve an excellent result, retain the detached chip.

Do Stone surfaces have to be disinfected?

Stone Italiana products have an absorbency close to zero, and so in practical terms they can be considered antibacterial: normal cleaning procedures are sufficient to remove stains and bacteria from the surface.

I'm having issues with my Stone quartz top/floor/cladding that I can't sort out myself, who can I contact?

For whatever requirement or request for information, you can contact customer service by calling the toll-free number 800/904613 (from a landline), or by sending an e-mail to the address assistenzacliente@stoneitaliana.com, or by using the form on the website.

Can hot pots and pans be placed directly on the kitchen top?
Stone Italiana materials have a satisfactory resistance to dry heat but, as for all kitchen top materials, it is best to use a trivet.
In fact, the various types of cookware (including coffee pots and oven dishes) can reach very high temperatures in order to develop the heat necessary for preparing foods.
Using a trivet or mat avoids events such as heat shock, which could lead to the onset of surface damage.