GENERAL CONDITIONS

The Conventional Warranty is valid only in Italy for kitchen and bathroom countertops purchased within the national territory.

Without prejudice to the Consumer’s rights under the Consumer Code Legislative Decree 06.09.05

no. 206 and subsequent amendments, the Conventional Warranty is exclusively limited, circumscribed, and referred to the non-absorbency characteristic of liquids and neutral and/or acid detergents, under normal environmental conditions, of Stone Italiana’s reconstituted quartz kitchen and bathroom countertops.

Upon delivery of the kitchen and/or bathroom countertop, the Consumer must request the Stone Italiana retailer to issue the duly completed CARD, necessary for the activation of the Conventional Warranty, and the relative fiscal document proving the purchase.

To activate the Conventional Warranty, the Consumer must register on the website http://www.stoneitaliana.com in the specific “Garanzia Italia” section within 30 days from the date of delivery of the kitchen and/or bathroom countertop (invoice date/

receipt/transport document).

Pursuant to art. 132, Legislative Decree 206/05, within two months from the date on which the defect was found, the Consumer must notify Stone Italiana S.p.A. by registered letter with return receipt, including a photocopy of the fiscal document proving the purchase, a copy of the confirmation email of the successful activation of the Conventional Warranty following registration on the website http://www.stoneitaliana.com, and photos demonstrating the findings.

This Conventional Warranty shall lapse in the following cases:

• if the Consumer fails to activate the Warranty on the website or if it is activated
• with untruthful data;
• if the Consumer fails to report the lack of conformity according to the procedures set out in point E;
• if the Consumer loses or is not in possession of the documents mentioned in
• point E;
• if the Consumer has intervened directly, or through third parties, on the kitchen and/or bathroom countertop covered by this Warranty, for its restoration and/or repair, without prior written authorization from Stone Italiana S.p.A.; – if the Consumer does not follow the instructions indicated in the brochure
  “Cleaning and maintenance of countertops” available on the website http://www.stoneitaliana.com in PDF format.

In any case, the Conventional Warranty can no longer be invoked after 180 months from the date of delivery of the kitchen and/or bathroom countertop.

The right to Warranty cannot be exercised in the following cases:

• for defects attributable to phases following the production of the material by Stone Italiana S.p.A., such as design, processing, transport, and installation of the kitchen and/or bathroom countertop;
• for kitchen and/or bathroom countertops previously used in
• exhibition showrooms;
• for chromatic differences between the sample and the delivered countertop;
• for thermal shock and/or exposure to direct heat sources;
• for chipping resulting from knocks or impacts with other objects;
• for any detachment of inserts (glass/mirror/mother-of-pearl);
• for cracks on the kitchen and/or bathroom countertop following installation, where the causes are attributable to handling, direct contact of the surface with heat, excessive load on the countertop, or strong impacts.